Caterquip (QLD) - Proserpine, Queensland

Address: 6 Main St, Proserpine QLD 4800, Australia.
Phone: 749453533.
Website: caterquip.info
Specialties: Countertop store, Bakery equipment, Equipment supplier.
Other points of interest: Delivery, In-store pickup, In-store shopping, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Repair services, Credit cards, Debit cards, Credit cards.
Opinions: This company has 9 reviews on Google My Business.
Average opinion: 4.4/5.

📌 Location of Caterquip (QLD)

☎️749453533

⏰ Open Hours of Caterquip (QLD)

Monday: 8 AM–3 PM
Tuesday: 8 AM–3 PM
Wednesday: 8 AM–3 PM
Thursday: 8 AM–3 PM
Friday: 8 AM–3 PM
Saturday: Closed
Sunday: Closed

Caterquip (QLD) is a well-known countertop store and bakery equipment supplier located at 6 Main St, Proserpine QLD 4800, Australia. The company offers a variety of services, including delivery, in-store pickup, and same-day delivery for customer convenience. Caterquip (QLD) also has wheelchair accessible entrance and parking lot, making it easy for people with disabilities to visit the store.

As an equipment supplier, Caterquip (QLD) specializes in providing high-quality bakery equipment to its customers. The company's inventory includes a wide range of products, from ovens and mixers to display cases and utensils. With a focus on providing excellent customer service, Caterquip (QLD) also offers repair services to ensure that their equipment remains in good working order.

Caterquip (QLD) accepts various payment methods, including credit cards, debit cards, and cash. The company has a user-friendly website, which provides all the necessary information about their products and services.

Reviews on Google My Business indicate that Caterquip (QLD) has an average opinion of 4.4/5, with many customers praising the store's product quality and customer service. Here are some examples of what customers have to say about Caterquip (QLD):

"Great service and quality products. Highly recommend"
"Friendly staff and excellent customer service. I'm very happy with my purchase."
* "I've been going to Caterquip for years, and they never disappoint. Excellent selection and competitive prices."

Caterquip (QLD) is a reputable and reliable supplier of bakery equipment, offering a wide range of products and services. With a convenient location, accessible facilities, and excellent customer service, the store is an excellent choice for anyone in the market for bakery equipment.

👍 Reviews of Caterquip (QLD)

Caterquip (QLD) - Proserpine, Queensland

Damien Buckley

1/5

Absolutely woeful, disingenuous, and unprofessional.

I called Caterquip to service my espresso machine and attend to a developing fault. After waiting over two weeks and following them up repeatedly, they sent the business owner James and another technician out.

The owner, James, dismissed the fault and spoke to me as though I was stupid.

Having not attended to the fault they were called back. On the second visit the technician attended on his own, diagnosed a failing pump and said it would be cheaper if I ordered it myself and he would return to fit it. I ordered the pump from the distributor at a cost of $210 plus freight.

Before the replacement pump arrived, Caterquip invoiced me for $873.93, well over double what I have been charged previously for services, stating the machine was left 'in good working order'.

The only parts missing from the service kit left behind are the shower screen and group head seal. I have no idea what they actually did with the 'service'. Photo attached.

The invoice included a $165 callout fee, plus 3 hours of labour despite them having been on site on both visits for just over 2 hours. We live 7kms away from their office. When I queried this, James angrily blurted that 'this was why he didn't deal with people in houses'…

The Rocket basic service kit was invoiced at $108.25 plus $38.50 freight. This is available elsewhere for $80.20 with $11.98 shipping.

I know some hours padding and fat margins are common locally but this seems excessive in anyones language.

Once the replacement pump arrived I called them as advised only to be told that I had to pay the prior invoice and that there was nothing wrong with the machine.

The owner of the business claims the conversation regarding the failed pump 'never happened' despite the technician having spoke to the importer in Sydney about it during his second visit.

Even more bizarrely, during this visit, the technician made a call to seek advice from his 'mentor', 'Bob'. When I mentioned this, on a phone call about the invoice this morning James admitted that in fact he had been 'Bob'…

James has further tried to blame 'operator error' and me 'not knowing what I'm talking about' for the non-existent fault and suggested I had gone to the trouble of buying a new pump because I didn't want to pay, which is unbelievably weird given I was expecting them to come and fit it…

Despite all of the above I gave James the opportunity to come and fit the pump and complete the service but he made it abundantly clear he did not intend to finish the job but did expect to be paid.

I will now have to source someone else to perform the service and fit the replacement pump.

Form your own judgement.

Wayne Rumble

5/5

Great customer service and willingness to assist even the smallest of operators. Highly recommend them for their friendliness, honesty, integrity and knowledge. They also stand behind their products when it comes to service and warranty calls. Thank you for being 'old school' 🙂