qualia - Whitsundays, Queensland

Jackie Levine

We absolutely LOVED our stay at qualia! The resort is stunningly beautiful and provided the perfect backdrop for our honeymoon. From the moment we arrived, it felt like a slice of paradise.

Our room was exceptional—spacious, comfortable, and beautifully designed, with a breathtaking outdoor pavilion overlooking the water. The bed was incredibly comfortable, and the shower was equally luxurious. Every detail was thoughtfully considered to ensure a relaxing and indulgent experience.

The staff at qualia were outstanding. Everyone was so kind, friendly, and genuinely delightful to chat with. It was evident that they have a genuine passion for their work, which enhanced the luxurious and welcoming atmosphere of the resort.

We thoroughly enjoyed dining at both the Long Pavilion and Pebble Beach (tasting menu). Breakfast, included each morning, was an absolute highlight—delicious, fresh, and something we eagerly looked forward to every day.

In every way, qualia exceeded our expectations. It was a truly unforgettable experience, and we hope to return someday!

Eric Schurr

I have a hard time rating this place. It's beautiful, everything is first rate, and they take great care of you. The food is excellent but it can also be a little too "out there." I'm giving it a 5 because they are delivering on what they are trying to be...an upscale experience. However,it was a bit too "stiff and stuffy" for our taste. The staff whispers and responds to everything by saying "perfect" and "amazing" and such. Some folks might like that but we prefer upscale luxury combined with a more relaxed, casual atmosphere.

Kagiso Ratlhagane

After a decade of exploring the world, I've learned a thing or two about what makes a hotel truly memorable. Unfortunately, my recent stay at this resort was more of a letdown than a luxurious escape.

Yes, the views were absolutely breathtaking, and the restaurant offered a delightful culinary experience; however, the accommodations felt dated and in dire need of a refresh.

The biggest disappointment, though, was the service. During checkout, our porter inexplicably left us & our bags behind, and when we asked for assistance, he claimed he hadn’t done so. This was shocking behavior, particularly for a property that allegedly boasts five-star standards. It felt like we were navigating an obstacle course rather than enjoying the luxury we had anticipated.

I adore Australia, but we sometimes redefine customer service in a less-than-flattering light. It's one thing to experience occasional hiccups; it's another to encounter a service team that seems indifferent. I understand the pressures of the hospitality industry, especially during these times, but if you’re not committed to providing excellent service, perhaps this isn’t the right field for you.

This resort seems to thrive on a monopoly, but let’s be real: if it were situated elsewhere, it might struggle to stay afloat. I encourage management to take a long, hard look at their service standards and team training. It’s essential for a hotel at this level to align its service with the expectations that come from staying in high-end accommodations worldwide.

In summary, while the scenery and dining were superb, the overall experience left much to be desired. Save your money and explore options overseas; your travel budget deserves better.

Emily B

We had a wonderful time at Qualia but definitely expected a bit more from what they charge for a self-proclaimed “6 star” experience. Service was so-so. For example, you would call the front desk and 9/10 times no one answered… I once left it ringing for 20 minutes. This was at 4pm… not the middle of the night. There was no working wifi in guest rooms for the 5 days we were there. We were definitely there to relax but wanted to get a few things done and it wasn’t possible unless you went to the lobby.

The food was TOUGH. They’re definitely restricted as it’s an island, but it’s exorbitantly expensive and lunch is terrible. There is an amazing tasting at pebble beach you need to book in advance but that was a special culinary experience.

Roz Idiens

Qualia was created with love of nature, design, and quality of the highest order.
It is so beautifully crafted to blend with the stunning environment. Its timeless.

Staff are the heartbeat of this resort and we found they were absolutely fantastic. I have some mobility challenges and all staff were genuinely kind, warm and attentive.

Food was very good and menus show off local produce.

We hope to return.

Tania S

This resort exceeded all our expectations. Seamless guest experience from the time we arrived at the airport until the day we left. The staff were professional, friendly and attentive. The villa was stunning, and the two restaurants offered an outstanding culinary experience with sensational views. ||Thank you, Qualia we will be back!

Matt

This is truly one of the best resorts Australia has to offer. What makes it so special is its remote set up and amazing dining options. More importantly the staff are so welcoming and create an atmosphere so special. We were fortunate enough to be served by Cassiopee and were looked after for anything we needed with a friendly smile and interaction. We will be back very soon as a result.

Robert Smith

I recently had the pleasure of staying at Qualia on Hamilton Island for a corporate retreat, and the experience was nothing short of exceptional. From the moment we arrived, the level of service was outstanding, with Diana at reception standing out for her thoughtfulness and professionalism. She truly went above and beyond to make our stay memorable, starting by warmly welcoming our VIPs and family members and ensuring that every detail was seamlessly handled throughout the duration of our visit.

Diana’s ability to remember names and personal details added an incredible personalized touch, making everyone feel valued and at home. Her consistent attentiveness and genuine care set the tone for the entire stay and left a lasting impression on our group.

The rest of the staff mirrored this same high standard, embodying professionalism and warmth. Every interaction—from dining to housekeeping—was met with enthusiasm and a true commitment to excellence. The attention to detail and effort to make each guest feel special were evident at every turn.

Qualia offers an unparalleled combination of luxury, breathtaking scenery, and exceptional service. I cannot recommend it highly enough, whether for corporate events, family trips, or personal getaways. Diana and the entire team made this experience unforgettable, and I am already looking forward to returning.