JAX Tyres & Auto Toowoomba - Harristown, Queensland

Roger H. (.

I needed new tyres for an old car. I searched online for tyre supply and fitting in order to compare, price, convenience, reputation, safety, trustworthy advice and, perhaps above all, excellent customer service and attention by staff who would listen to my issues and not talk down to me.

I found some cheaper deals than Jax offered but, preferring to spend my $$$ locally I decided to go with them. I'm so glad that I did.

I have limited funds, as a pensioner, so price is important to me but service and advice and trustworthiness even more so. Jax staff have offered me that. In spite of my having a series of queries, (some perhaps dumb) over a month or so, Steve was always helpful, responsive and willing to provide detail to support his advice or recommendations. Through online searching I was able to verify the truth & aptness of what he told me. His manner and that of other staff also was friendly and welcoming, although completely professional, such that it gave me confidence.

When I had a minor problem after getting new tyres fitted, as soon as I notified Steve he offered to review and rectify it. He was as good as his word.

I recommend Jax Tyres & Auto Toowoomba because:
* They are knowledgable
* They are friendly
* They give excellent - even superior - client service
* They listen and are interested in what client's say
* They question effectively to identify real problems and needs
* They are efficient
* They are flexible
* They are timely
* They have a range of quality brands
* They know about tyres AND the mechanicals to which they are attached
* They do not oversell or push

That is my honest experience and comes not only from my own dealings but from periods of sitting in the store whilst waiting for my job to be finished and overhearing and witnessing staff dealing with other clients by phone or in-person. The receptionist has excellent telephone skills and other staff are all knowledgable, friendly and helpful.

If you haven't tried them and are seeking tyres or experiencing faults with your vehicle's handling or behaviour on the road, strange noises, scraping or whatever, they will willingly help advise you of options and costs so that you have a clear idea of what to expect. If one thing depends on another being sorted first, they will say so in order that you don't get nasty surprises.

AAA dealer. I fully recommend them. I'm so glad I made the decision to go with them.

Chris

The team at Toowoomba did a great job. From sourcing the tyers I wanted, I actually got a great deal for the next series up because the tyers I wanted were not available, to the job done. Booked in at 7:45 and received a message at 9:30 letting me know my car was ready to go. The workers out back did a good job in a timely manner. The 4 wheel alignment has my car tracking true again and the tyers are smooth and quite. The whole crew was friendly and there knowledge of product was first class. 10/10. Thanks Steve and Jenny.

Jeanine P.

Jax Tyre & Auto is a great place to get your car serviced. Very convenient location, friendly and respectful staff who let you know up front the expected cost. If they find any issues with your vehicle, they always call and discuss before proceeding with any additional repairs.

Amanda K.

Booking was easy and able to get in quickly. Staff were friendly and extremely helpful. Did not charge for things that did not need doing.

Elizabeth L.

I have always found Jax very friendly to deal with.
No hard sell.
Easy to book in and vehicle is ready to pick up on time
I always go back to Jax

Kylie H.

I dropped my car in for 6 month Rotate and Balance. Eddie phoned me shortly after as he had noticed I had a faulty brake light to ask if they could replace it for me. Exceptional Service.

Sharon M.

Fantastic very friendly easy to talk with love my new Tyers and going to get my car serviced there as well soon morgen your the best thanks

Neville B.

I have always purchased tyres from Jax, I own a BF wagon, Barina, my daughter has a Lancer and my son inlaw has a VE Ute with wide rims. Book online or over the phone, I find Jax staff friendly, polite and professional, now that's the office staff. The staff doing wheel alignments is a different thing, I ask the office guy's/girls to make sure the steering rack boots have straightened after w/alinement. Check the photos, before and after I have straightened them. This not professional, this could become costly for customers whom think the job been done properly.