Gowan Lea Timbers - Timber Suppliers - Marcoola, Queensland

Tom J.

Very poor service. Ordered and paid for a relatively small amount of dressed hardwood. I was advised 3-4 week lead time. Ended up being over 8 weeks. When I followed up my order after 4 weeks I was told they had forgotten to place the original order with the mill, but they would "do me a favour and rush it through". This clearly didn't happen as I was told on all my subsequent follow ups "your order is in with the mill, we don't control suppliers lead times". So not only did they stuff up the original order, they blatantly lied to me about rushing it through. The staff seemed unconcerned about the delay they had caused with barely an apology.

David S.

Always a pleasure working with Dan he's on the ball with products and orders nothing seems to be a problem its great working with him for the supply of our building products.

Warren S.

Dan always replies promptly with the correct information and ensures delivery is as expected. The prices are competitive too.

Calty C.

Gowan Lea supplied the timber for all the elements of the new boardwalk at Sunshine Plaza. Their assistance from design to delivery was invaluable in providing a quality, durable and functional space for the client. This large commercial project was completed to a demanding schedule and Jim’s ability to source and deliver materials in a timely fashion was essential for us to meet construction targets. We have had a long and successful relationship with Gowan Lea and this latest collaboration demonstrates why they are our preferred timber supplier.

Rob J.

Dans great, always gets thing sorted promptly and is very knowledgable

JP

A business model that lacks both service and manners...
Despite handing over my shopping list and eager to pay for delivery of timber, I was told I needed to come back later in the day once my order had been 'confirmed.'
I left empty-handed wondering how I might have felt if I had turned up with a trailer......needless to say, I sourced my timber from a most obliging supplier who took both my order and my money in one easy and painless operation.
Gowan Lea believe it is good PR to invade my privacy and call my mobile number to rebuke me in a most unwelcoming and heated manner.
If it wasn't so bizarre it would be almost hilarious.

Daniel N.

After a fruitless ring around to a number of other suppliers on the coast who gave me the run around and seemed in a hurry to get me off the phone, I called my builder mate who told me to call "the mob near the airport, i cant remember their name but they're the best". A quick google search and a phone call and Sharyn answered all my questions, I was off the phone in minutes with advice, pricing, availability, delivery eta, reasonable delivery fee and a promise to call me back in 5 to see if she could get a better price. Called me back in five minutes with a better price through a different supplier and faster delivery. Had a quote in my inbox five minutes after i got off the phone and it was all too easy. I should have called them first i would have saved myself two hours. Don't make the same mistake i did. Call them first.

Sharyn D.

There are a number of timber yards on the Sunshine Coast but do they deliver the great customer service and knowledge that Gowan Lea Timbers deliver at competitive prices?
Gowan Lea Timbers staff are always ready to help and go out of their way to make sure you receive the best quality timber on site and on time. Our sales reps knowledge of timber is fantastic and the girls in the office are always available to help with any questions .
We've used them for over 10 years and always been more than happy with the customer service, competitive prices and quality product.

cooinda constructions - jason o'hara - construction manager