The Cake Factory - Malaga, Western Australia

Mithun A.

I purchased a Red Velvet cake from Cake Factory in Malaga for my son's 6th birthday today, and unfortunately, it was a hugeeeeee disappointment. The cake looked promising, but the taste didn't match up. It was overly sweet, and the texture was far too dense, making it difficult to enjoy. Even the frosting lacked the classic tangy flavor you expect from a good Red Velvet cake—it just tasted like sugary butter.

I expected better quality for a special occasion like my son's birthday. Sadly, this cake fell short of expectations, and I won't be returning to Cake Factory for future celebrations.

Update:
They gave us another cake to sort this issue and we didn't take any money refund.
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clyde D.

Bought a cake for my wife's birthday, the cake looked delicious but sad to say not one person enjoyed or liked the cake. $55 down the drain. So next time it's back to the cheese cake shop

Leon C.

Got my sons last three birthday cakes from the cake factory, always look and taste delicious! Cheers 😊

Alana

I purchased a Black Forest log cake for my parents 70th Wedding anniversary…paid good money and was expecting a quality product…what I got was a dry and stale cake…sooooooo angry…thanks Cake Factory for putting a damper on my parents special day…
Note….don’t buy from this company…a rip off on a major scale…
Had to give it one star as I couldn’t write this review, but it deserves no stars at all..

AK

Went today to buy a cake, the staff were outside having a chat, was ignored by several of them that even passed me when they came back inside. After 15 minutes of waiting to be served, got annoyed and left. Not sure if management has changed, but I went a few years ago and the place was unrecognisable. The benches were dirty and tbh the place was a mess. Disappointing

Ashish P.

Cake was bit hard compared to all other cake shops until now we have used. I wanted to try some new place but not extremely happy with the Quality and my mistake is I tried on wife's birthday which is not a right decision for me. Can be improve for sure.

Sorry but I have to tell the owner of the company this is my feedback.

Alex

D E.

We placed an order for an Oreo cheesecake for my son’s birthday that was on a Monday. When we picked it up it was still frozen solid and the lady apologised and said it was because we ordered it for after the weekend. She told us to leave it out of the fridge for an hour and half to defrost, normally takes an hour but she said in the cold weather to leave it an hour and a half. We did that. We took it out of the fridge at 5:30 pm to take to dinner, it sat out on the table at the restaurant until just before 8pm and it was still mostly frozen (about 2cm of the outside edge was the only thawed part), water had pooled all over the bottom cardboard and box due to the cake defrosting.

I’m really upset that you would sell someone a cheesecake that was still frozen for $55 and say it was because we ordered it over the weekend. The cake sat out of the fridge for a total of 4 hours and was still frozen and frosty kind of tasted a bit crystallised, the base was almost impossible to cut through, and the cream swirls were still hard.

If a cake is ordered to be picked up on a Monday there should be a warning that the cake will be received frozen because I always thought they were fresh.

We have been buying cakes from the Cake Factory for many years and often buy cheesecakes and have never had this problem. The company obviously doesn’t care because I sent this complaint via email 2 weeks ago and got no response, I have been completely ignored, very bad cake and even worse customer service. I don’t recommend buying a cake from here they are frozen and not fresh.

Adriana J.

The cake looked and tasted beautiful! Very happy with our experience.