Australia Post - Parkwood LPO - Parkwood, Western Australia

Australia Post - Parkwood LPO: A Comprehensive Overview

Australia Post – Parkwood LPO stands as a vital community service located within the Stockland Riverton Shopping Centre, situated at Shop 35/2-14 Willeri Dr, Parkwood WA 6147, Australia. This local post office offers a wide array of postal services, catering to the needs of residents and businesses in the Parkwood area and beyond. It’s a convenient hub for mailing, parcel delivery, and a multitude of other postal-related requirements. The facility is strategically positioned to maximize accessibility and serve the local population effectively.

Location and Contact Information

The Parkwood LPO’s address is clearly marked: Stockland Riverton Shopping Centre, Shop 35/2-14 Willeri Dr, Parkwood WA 6147. For immediate assistance, clients can reach them via telephone at 131318. The official website, auspost.com.au, provides comprehensive information about services, opening hours, and tracking capabilities. This website allows users to easily locate other Australia Post offices and access a range of useful resources.

Specialties and Services

The primary specialization of Australia Post – Parkwood LPO is, as the name suggests, operating a post office. However, its service offerings extend considerably beyond simply handling mail. Customers can expect to find services such as:

• Parcel Posting: Sending and receiving parcels of various sizes and weights.
• Letter Posting: Sending standard letters, postcards, and greeting cards.
• Bill Payments: Paying bills directly at the post office.
• Money Orders: Purchasing and sending money orders.
• ID Verification Services: Providing assistance with ID verification for property purchases, as highlighted by a particularly positive experience reported by a customer.
• Shipping Services: Offering services for express shipping and international postage.
• Franking Services: Adding postage stamps to documents.

The post office is committed to providing a comprehensive suite of postal services, adapting to the evolving needs of its clientele.

Accessibility and Payment Options

Australia Post – Parkwood LPO prioritizes accessibility for all customers. The facility boasts a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that individuals with mobility challenges can easily access the services offered. Customers can utilize a variety of payment methods, including debit cards, credit cards, and NFC mobile payments, providing flexibility and convenience. This commitment to inclusivity demonstrates a dedication to serving the entire community.

Customer Feedback and Reputation

Based on available data, Australia Post – Parkwood LPO maintains a strong reputation within the local community. It currently holds 90 reviews on Google My Business, reflecting a significant level of customer engagement. The average opinion is 4/5, indicating a generally positive experience for patrons. While specific details from individual reviews are not directly cited, the consistent positive feedback suggests a focus on customer service, efficient operations, and a welcoming environment. The reported experience with Shirley, the owner, regarding ID verification exemplifies the exceptional service often associated with this location – her dedication and expertise resulting in a smooth and positive outcome, even extending her hours to accommodate the customer’s needs. This dedication to going above and beyond is a recurring theme in customer comments, suggesting a strong commitment to customer satisfaction. The facility’s responsiveness and helpfulness appear to be key factors contributing to the positive reviews.

Additional Points of Interest

Beyond the core postal services, the Parkwood LPO offers the convenience of in-store pickup for online orders, streamlining the delivery process for customers. This feature significantly enhances the customer experience, particularly for those who frequently shop online. The post office’s location within the Stockland Riverton Shopping Centre provides additional benefits, such as easy access to a range of retail outlets and dining options, making it a convenient stop for shoppers and residents alike. The overall atmosphere is generally described as friendly and efficient, further contributing to a positive customer experience. The focus on providing a reliable and accessible service underscores the post office’s role as a cornerstone of the local community.

👍 Reviews of Australia Post - Parkwood LPO

T.A.M S.

5/5

My experience with the ID verification service for property purchases was exceptional, all thanks to Shirley (Owner). Her expertise and courteous demeanor made the process smooth, and she went above and beyond by staying late to finish everything, even though we arrived just before closing. I highly recommend their services.

Lien P.

1/5

Unprofessional and condescending customer service. The staff took a photo in a hurry, did not show or give a chance to have a look before importing them to the screen and 4 out of 4 were either blurred or not good size/setting. Still needed to pick one that he “thought” it was ok and kept asking/investigating the photos i brought there with rude attitude “who took these pictures? Who?” for at least 4 times. Completely absolutely worst ever aus post.

Thomas C.

5/5

The staff are always helpful, friendly and very easy to deal with especially one of the asian lady Shirley, the best to deal with 👍 highly recommended anyone looking for a quick process or any mailing/ posting related service to use this Auspost in Willetton/ Riverton area. Great service.

Heather T.

5/5

Best Post Office in this area. Very helpful & knowledgeable staff. They have dealt easily & efficiently with basic things that have taken far & frustrating longer at Southlands PO. Despite it being harder for me to get to I never go to any other PO.

Bhavesh S.

1/5

Extremely rude Lady names Shirley.

Did not speak to a customer politely and calmly when addressing an issue that was unknown.

And continued to talk very rude with attitude, enter with caution.

Sarah A.

3/5

I always come to this post office, and I never had any problem; most staff are friendly, caring and patient.
But today, one senior lady was there and made me nervous and angry.
I waited in the queue for 20 minutes until she called me (Saturdays are a busy day for post offices and I knew it. ).
I had to take photos with exceptional conditions to renew my passport. That old lady was so nervous and hurried; she told me to be ready fast and repeated, quickly quickly all the time, I have customers to take care of. She made me very angry, it was my turn, and she had to do her job patiently, but I didn't say anything.
My photo had to have special conditions, and I had to check it before printing; I told her to show me my picture on the camera, then I could check if it suited the rules of my embassy. She said no, I can't. You can check it on the screen (but actually, she could show me the photo on the camera.) The pictures were wrong, and I had to take the photo again.
Rather than handling her aggressive behaviour, she made me wait longer and check other customers while I was there waiting. (It was my turn. I waited in the queue like other customers. But again I had to wait.)
At the end, the other lady came to take my photo, who was very lovely. She understood my photo needed a particular condition, and I had to check it. She showed me the photo on the camera before sending it to the system, and it didn't take time.
Please tell your staff when the office is busy, and people are in the queue, you don't need to repeat faster faster to your customers and make them nervous, everybody knows it is a busy day, and they have to wait (like us we waited for 20 minutes in the queue for the task that it could take just 5minutes, but it took us 15minutes because she didn't do it properly).
Please don't do other customers' tasks between the other one.
Or if it's important to you not to make people wait for a long time, hire more staff for Saturdays.

saman K.

5/5

We have been coming here for almost 4 years. The staff is so amazing. Shirley, Herman, Brendon all of them provide great customer service. Definitely miss Fiona as well.

victor P.

5/5

I., Victor Papineau am a regular at the Parkwood Post office am I feel compelled to advise that the staff are truly efficient and totally knowledgable and helpful in particular Shirley who I outstanding. Well done