Marinucci Australia - Homebush West, NSW

jamie newman

I own a small business and initially, Marinucci seemed promising. For two years, everything was fine until they supplied us with two boxes of faulty lids marked with "return" written in textile. This struck me as odd, but since the boxes appeared unopened, I assumed they were fine. However, once at my processing facility, I discovered the lids, although they pressed on like normal, leaked badly.

This issue surfaced during a week when we were distributing samples to new customers. Unfortunately, the faulty lids caused the containers to leak, resulting in wasted product and lost business opportunities. Upon contacting Marinucci, their staff, particularly a representative, claimed that such an issue had never happened before and that I was the only one affected. Over time, I learned from other processors that they too had experienced similar problems and had stopped using Marinucci's products.

In short, Marinucci proved to be unreliable and untrustworthy. They have yet to provide a full refund, and their policies do not align with Australian consumer law. This is not just an isolated incident but a systemic issue within the company. Additionally, they doubled the price of their products in one go, adding to the frustration. We will never deal with them again and caution others against doing so to avoid financial loss.