Well Hung Glass & Aluminium - Aitkenvale, Queensland

Adam H.

A truly awful local company that won’t stand behind its products.
I bought a $3,500 screen door from Well Hung, and instead of the 3-4 week expected delivery estimate it was 10 weeks.
When it was finally installed…..at 7.30am because that was convenient for THEM, it didn’t and doesn’t fit. It’s also far too difficult to open in my wheelchair with a puppy. Even with the sought-after, expensive lip and closure.
I can’t open it. It also doesn’t lock.
NOR does it provide privacy!! Are you kidding, a screen door that is 100% TRANSPARENT? Where in the specs was THAT detailed? Oh…..a $3,500 screen door that me and my dog ran into because it’s virtually clear!!
When I complained I was sent a quote.
$2,000 EXTRA to remove the thing.
I’m removing it myself, rolling down to Well Hung with it, and DUMPING IT ON THEIR LAWN.
Avoid at all costs.

Mr Cook, thank you for your response.
I see that Well Hung is more interested in assigning blame (to me). What does it matter that I have reviewed local dog parks
I will attach to you directly what I have from you.
I don’t see anywhere ‘replacement of screen’, it quotes $2,000 for ‘removal of screen’.
I called your company to discuss these things, including my Occupational Therapist’s report. This is the 1st time I’ve heard from anyone at your company.
You’re basically calling me a liar and frequent complainer, which I certainly do not appreciate.

I bought this screen in good faith because it had the lowest lip for my wheelchair and walker to roll over.
I will check the very very fine print again for transparency details but it is in no way obvious.
Yes, I ASSUMED a ‘screen door’ and ‘privacy door’ would provide both. I’m so silly ;))

“Over time” I fully agree products need maintenance, yes.
Your screen was two DAYS old.
There was no hair or debris, I’ll state again it was the (unlockable) HANDLE that makes it ineffective, unusable, insecure and inoperable.

If the screen door cannot handle ONE incident of 10wk old puppy plus alrighty yes 80kg human impacting it without falling to pieces, how is it a security door
There also isn’t any key or latch. Only a handle I couldn’t operate. It’s out of reach.

I discussed with you prior, my husband told you, AND MY OT INCLUDED IN HIS REPORT that I use a wheelchair out of the house. Therefore I’d need to open said door from a seated height.
I’m telling you again now that was impossible.
Yet you’re calling me argumentative for not being able to use your product.

You have no interest in talking about the main issue.
I TOLD people from your company what we wanted from such a door. I included my OT report. This was the “solution”. I did my due diligence and I did the right thing. Over and above.

Well Hung didn’t provide a warranty, and the thing is now in pieces. Pics to follow. It’s been that was for months.
You won’t come and “fix” it, or remove it, or replace it, except at my own expense. That means you’re not standing behind what you sell. The only response I ever got from Well Hung was this hot reaction to my review…..except for your request for $2,000 to remove it. Not replace it, remove it.

I’ll privately fwd what you sent me.

I think you’ll actually be shocked.
Adam.

"Exhausting all avenues" you wrote. Nobody at your company will respond to me.
The 'door' is still in pieces.
You didn't address the security issues on a security door. It doesn't latch, it doesn't lock. How is that in any way secure?
A ten week old puppy weighs about 5kg. Why is the security door in pieces from normal wear and tear?
You also ignored my OT's report, and 3 of our conversations about what the door was intended for. From 3 of us.
There is no warranty.
Well Hung won't service, repair, or maintain it. You don't stand behind this particular shoddy product.
You've ignored my OT's phone calls and emails for several months.
You and your company are more interested in my few negative reviews here. When I'm stuffed around I get upset, and people should know about my experience, not have that company criticise my reviews.
I would've amended this review.

R F.

Can not praise these guys highly enough. Professional, courteous and just exceptionally easy to deal with. Fair pricing and high quality of work. My patio looks fantastic, thanks to everyone at Well Hung!

veronica H.

I cannot speak highly enough of the entire team at Well Hung. Sales staff were helpful when I had questions, the glaziers removing and installing my 1970's windows approached their work with professionalism and attention to detail. Always polite and leaving the work site tidy. It was a difficult job and the outcome exceeded my expectations.
The windows were manufactured to the highest standards and the tradesmen making them deserve praise for their work.

Greg T.

Jamie installed our security doors at two properties and each and everytime he has done a fabulous job. He is friendly and professional making sure he sets up and cleans up as he goes. This company I our no one go to each time. Thank you!!!

Monique T.

Used well hung to secure our house after an extensive house renovation.
They were excelled from service to delivery and installation. The aftercare is second to none and well the staff are friendly on time and generally nice. We will be using Neil and the team to secure our next home! Thank you 😊👌👍

Roslyn B.

Thanks to the team from Well Hung Glass & Aluminium in working with us during our renovations. The team were prompt and professional and also loyal to their after sales followup. Quality products and service that I would highly recommend.

Jimi G.

Delivered my bathroom window frame which I requested to change out the glass. Done in 24 hrs. Excellent service, very happy with the finish and great communication with receptionist. Good knowledge of subject matter.

Kahu M.

Purchased a Crim Safe door and the team from Well Hung didn't muck around when it came to providing a realistic quote and very efficient install. Highly recommended.