Burwood Medical Imaging - Burwood, New South Wales

Astha P.

I had the pleasure of having my recent ultrasound here. They were absolutely fantastic! I was in need of urgent appointment and they were able to fit me in quickly. Not only were they extremely knowledgeable and professional, but they also made me feel completely at ease throughout the entire process. The sonographer was right in time and was very gentle. Thank you for the wonderful experience.👍👍👍

Faith T.

Jess and Dr Lam were amazing! I did my biopsy here and they were gentle, professional and understanding. Definitely will be coming back here for future procedures.

Catherine

I had an unfortunate experience at Synergy Burwood on Saturday, 29th March. My appointment was delayed by over an hour, and when I finally saw the technician, everything felt rushed and impersonal. The technician was not only impatient but also physically moved my leg so roughly that it fell off the ultrasound chair, without verbally instructing me to do so first.

When delivering the news of my miscarriage, her body language was cold, and she repeatedly mentioned that it's very common, apologizing without any real empathy. There was no follow-up or guidance on what steps to take next. I was left to wait two business days (so 4 days as my appointment was on a Saturday) before I could get clarity on how to proceed. The staff should at least have a leaflet or some kind of information on what to do next, especially when dealing with such a sensitive topic.

I had previously visited Synergy Burwood and had a much more pleasant experience with a different staff member, which is why I returned. Unfortunately, this visit with the technician was deeply disappointing. I hope the staff is trained to be more compassionate and sensitive when delivering such difficult news to patients. Additionally, better organization is needed to avoid the rushed, impersonal atmosphere that can make these already difficult moments feel even more insensitive.

Amy L.

Very impressed with the entire team from making an appointment to front desk to radiology staff. They are so professional and patient with everyone and made our entire appointment flow so smoothly.

Winson Q.

I was only thinking of giving half star to this facility. I had my 1st morphology for my pregnancy, which gave the worst experience I had ever in any medical facility. The sonography was very impatient and had zero empathy with using the terms “turn your blood head up”, “what the hell”ect to my baby during the ultrasound procedure. Please do not come here or be careful with who you have for your procedure. I tried to find out the name of the practitioner with the front desk lady. His Good luck to everybody who is coming to this place for imaging.

Julie X.

An absolutely terrible place with highly inexperienced and incompetent staff. By way of contrast, Lumus Energy, pass Burwood Park is so much cleaner, more professional and provides a much better care and service.

Zhaohui C.

The front desk staff Casey worked very carefully. She read and compared information carefully and answered questions patiently.

Nav N.

Had ultrasound staff very professional and explained throughout the procedure.