PictureStore - Hornsby, New South Wales

PictureStore: A Comprehensive Overview

PictureStore is a versatile establishment located at Address: 5/51 Leighton Pl, Hornsby NSW 2077, Australia. The store can be reached by phone at 405396375 and through their website at picturestore.com.au.

Especialidades y Servicios

PictureStore offers a wide range of services and products, making it a one-stop destination for all your art and home improvement needs. The store specializes in:

• Poster store
• Art gallery
• Art school
• Art supply store
• Home improvement store
• Household goods wholesaler
• Picture frame shop

In addition, the store provides other points of interest such as delivery, in-store pick-up, same-day delivery, and accepts various payment methods, including cheques, credit cards, and debit cards.

Opiniones y Puntuación Promedio

PictureStore has garnered 16 reviews on Google My Business, with an average rating of 2.2/5. While some customers have reported issues with product quality and service, others have praised the store for its prompt delivery and refund process. For instance, one customer mentioned that they were surprised by the store's prompt response despite the owner sounding frail and unwell.

It is essential to note that the average rating might reflect a mix of positive and negative experiences, and individual experiences may vary. Nonetheless, potential customers can use this information to make an informed decision when considering PictureStore for their art and home improvement needs.

Summary

PictureStore is a versatile establishment located in Hornsby, NSW, Australia, offering a wide range of art, home improvement, and household goods services. With a mixed bag of customer reviews and an average rating of 2.2/5, potential customers should consider the store's offerings and services before making a decision.

👍 Reviews of PictureStore

Jules T.

4/5

I ordered a print which arrived promptly, but the quality was poor (it was so much darker than the original that I had seen in a gallery). I contacted Richard and told him I would be returning it. Shortly after he received it the refund arrived in my account. Richard sounded quite frail and unwell so I was surprised he acted so promptly. (I have read a lot of very negative reviews about this business so maybe I was just lucky).

Damien T.

1/5

I ordered a large canvas print on the proviso that 100% of my money would be returned if I was dissatisfied. The print was delivered within three weeks but OMG I was disgusted at the poor quality. It was totally unsatisfactory and packed in an appalling manner with two bits of cardboard stuck together and no frame protection. The process of receiving a refund has been disgraceful (I did not receive a 100% refund) and I intend to write to the Department of Fair Trading to make a formal complaint. Order from this company at your own peril. Save your money and invest with a reputable supplier. You have been warned.

Matthew O.

1/5

Definitely a dodgy site and obviously scammers
Never received goods.
No reply to numerous emails and messages left after no one answers the phone.
So money paid up front is gone.

Tony R.

1/5

I ordered a poster through Picture Store and did not receive it or hear back from them for more than 3 weeks. When I emailed to enquire where the poster was, Richard (from Picture Store) said that he had sent it and gave me an Australia Post tracking number. I followed this tracking number up with Australia Post only to discover that it did not match my address. I forwarded all this info to Richard and he told me that it was not his problem.
So, I have no poster, no refund and have wasted a lot of time dealing with a company that has no customer service.
I have since been able to order the same poster on Amazon at almost half the price and it has arrived within a week. I would certainly not recommend Picture Store!

Paula S.

1/5

Woeful communication. Charged twice on my credit card. Requested contact. Crickets.
Very disappointed with sales service.

Dani M.

1/5

Absolute worst customer service experience and quality prints ever, save yourself the headache, shop elsewhere. Paid an extra $30 for a laminate matte finish and you cannot even tell it is there - it's so thin and not visible. The owner is so rude, he screamed at me and refused to refund me for the laminate as he insisted it is there - I can't tell. What a rip off. Not sure how a business like this can continue operating. Back yard breeder, low quality prints.

Andy C.

5/5

I had a great experience with this store. I forgot the delivery was overdue. I contacted them and asked for delivery proof - possibly a little suspicious based on not dealing with them before. They were very responsive and in this case, it was australia posts fault - right street, wrong suburb! Picture Store stepped up and helped out straight away.. Great operator.

Maged I.

5/5

dear Shane
we receive your order 04/05 for print and frame {Usually ships in 5 to 10 business days} for print only and 4 days for frame
your order shipping date 12:53pm Fri 13 May
your order Awaiting Collection 7:11am Tue 24 May
Delivered 3:43pm Thu 26 May
thanks for your order and we are very sorry for delay from Au-post
today received massage from Shane
thanks Shane
Maged Ibrahim is a very trust worthy man. I ordered a picture from him but Australia Post damaged it. He sent me a replacement even though it was not his fault. I highly recommend his company.
Shane Tyrrell 07/07/16