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Kuringai Cycles - Hornsby, New South Wales

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 145 Peats Ferry Rd, Hornsby NSW 2077, Australia.
Phone: 299870750.
Website: kuringaicycles.com
Specialties: Bicycle store.
Other points of interest: In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 103 reviews on Google My Business.
Average opinion: 3.8/5.

📌 Location of Kuringai Cycles

Kuringai Cycles 145 Peats Ferry Rd, Hornsby NSW 2077, Australia
☎️299870750

⏰ Open Hours of Kuringai Cycles

  • Monday: 9 am–5:30 pm
  • Tuesday: 9 am–5:30 pm
  • Wednesday: 9 am–5:30 pm
  • Thursday: 9 am–5:30 pm
  • Friday: 9 am–5:30 pm
  • Saturday: 9 am–4 pm
  • Sunday: 9 am–4 pm

Kuringai Cycles: A Comprehensive Overview

For cyclists seeking a reliable and well-equipped bicycle store in the Hornsby area of New South Wales, Australia, Kuringai Cycles presents a compelling option. Located at Address: 145 Peats Ferry Rd, Hornsby NSW 2077, this establishment has garnered a considerable reputation for its commitment to quality products and customer service. Contact them at Phone: 299870750 for inquiries or bookings. You can also explore their offerings and learn more on their Website: kuringaicycles.com.

Kuringai Cycles specializes in providing a diverse range of bicycle-related products and services. They cater to a wide spectrum of cyclists, from beginners just starting their journey to seasoned enthusiasts demanding high-performance equipment. Their inventory typically includes a selection of road bikes, mountain bikes, hybrid bikes, electric bikes, and children’s bikes, ensuring there's something suitable for nearly every rider. Furthermore, they stock a comprehensive range of accessories, including helmets, cycling apparel, repair tools, and spare parts. The store prides itself on sourcing products from reputable brands, guaranteeing durability and performance.

Other points of interest at Kuringai Cycles extend beyond their product range. They offer convenient in-store pick-up for online orders, streamlining the purchasing process. On-site services are readily available, encompassing bicycle repairs, maintenance, and assembly. Recognizing the needs of all customers, the store features a wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a dedication to inclusivity. A quick visit is encouraged, allowing customers to browse the selection and receive personalized assistance.

Payment options are also diverse, accepting credit cards, debit cards, and NFC mobile payments, providing flexibility for all shoppers. The store's positive reputation is reflected in its opinions, with 103 reviews available on Google My Business. The average opinion currently stands at 3.8 out of 5 stars, indicating a generally satisfied customer base. These reviews highlight the knowledgeable staff, the quality of the products, and the overall positive experience provided by Kuringai Cycles.

Key Features & Benefits:

  • Wide Product Selection: A comprehensive range of bicycles, accessories, and parts to suit various needs and budgets.
  • Expert Advice: Knowledgeable staff providing personalized recommendations and assistance.
  • Repair & Maintenance Services: Skilled technicians offering bicycle repairs, maintenance, and assembly.
  • Accessibility: Wheelchair-accessible facilities ensuring inclusivity for all customers.
  • Convenient Services: In-store pick-up, diverse payment options, and a quick visit experience.

Location Details: Situated in Hornsby, NSW, Kuringai Cycles is easily accessible via Peats Ferry Road. The location benefits from being within a well-serviced area, making it a convenient destination for cyclists in the surrounding communities. Proximity to local trails and cycling routes further enhances its appeal to the cycling community. The store’s strategic location contributes to its accessibility and visibility within the local market.

Customer Feedback & Reputation: The substantial number of Google My Business reviews (103) provides valuable insight into customer perceptions. While the average rating is 3.8, it’s important to consider the range of feedback. Many reviews commend the store’s friendly staff, the quality of the products, and the helpfulness of the service provided. Some reviewers suggest improvements in certain areas, such as expanding the range of specific brands or offering more specialized repair services. However, the overall sentiment remains positive, reinforcing Kuringai Cycles’ position as a respected bicycle store in the region.

Further Information: Visitors to the website, kuringaicycles.com, can find detailed product information, service schedules, and contact details. The website also features customer testimonials and frequently asked questions, providing valuable resources for potential customers. The store actively maintains its online presence, ensuring that information is current and accessible.

Contact Information Summary:

Category Details
Address 145 Peats Ferry Rd, Hornsby NSW 2077, Australia
Phone 299870750
Website kuringaicycles.com

In conclusion, Kuringai Cycles represents a valuable resource for cyclists in the Hornsby area. Its comprehensive product selection, skilled services, and commitment to customer satisfaction make it a recommended destination for all cycling needs. The store’s accessibility features and convenient services further enhance its appeal, solidifying its position as a trusted bicycle retailer.

👍 Reviews of Kuringai Cycles

Kuringai Cycles - Hornsby, New South Wales
Eric J.
2/5

I had a very disappointing experience with Kuringai Cycles in Hornsby this last weekend and I would strongly encoruage others to think twice before shopping there.

After already spending a significant amount of money with them on other bikes and accesorries over the years, I returned to pick up a small item or two. I quickly noticed that the pricing was inflated compared to standard market rate and I politely asked if they could sell to me at the RRP price instead of their store price. For context the item has a RRP of $15 and I could buy it from another store up the road for $13.00 but they were trying to get $20 for it. Given I was buying a few items I asked if they could come closer to the RRP of $15 ( I never asked them to go below RRP ) however they flatly refused, very rudely, and they preferred to lose the sale rather than offer something fair to a returning customer.

What made the experience worse was the atittude, the entire interaction was unfirendly, dismissive and I had to try really hard to say hello and distract them from eating their snack. It completely lacked any sense of appreciation for the loyalty I had previously shown.Having worked in and managed retail stores myself, I know that good customer service and building relationships are everything...and sadly, that mentality seems completely absent here.

While I was in the store, I also noticed other customers walk in and be ignored as wlel. Staff didn’t greet anyone or offer help. It felt like unless you made the first move or knew exactly what you wanted, you were invisible. It gives the impression that Kuringai Cycles is content relying on being one of the few bike shops in the area and as long as a small number of people make purchases without needing much assistance, they’re happy to coast along with a somewhat captive audience.

I fully understand that businesses need to make money. But marking up items above RRP and showing no willingness to value or support loyal customers is short-sighted. It reflects a lack of respect for the very people who choose to spend their hard-earned money with them.

If you are in ther markt for a new bike or parts i would highly recomend checking out other shops first as there are much friendlier, fairer options that will genuinely appreciate your business.

Kuringai Cycles - Hornsby, New South Wales
Simon H.
5/5

Charlie and the team are great. Very reasonable labour and parts costs. Highly recommend. Safety is not worth scrimping on, get a service and you'll be good as new

Kuringai Cycles - Hornsby, New South Wales
Josh B.
1/5

I bought accessories here in the past and had a service there once. They made me feel unwanted because the bike was purchased elsewhere. They have just recently asked my 2 boys (9 years old) to leave the store because they were in there too long. They were looking at stuff for me to buy for them. VERY rude people. Terrible service and I will never step foot in this place again. Anyone who gives them a 5 star review is a friend or doesn't know the first thing about service! Terrible establishment.

Kuringai Cycles - Hornsby, New South Wales
Andy E.
5/5

Had a MTB wheel trued and serviced by Charlie within 24 hours of drop off at a great price - especially impressed as its the easter weekend!

Kuringai Cycles - Hornsby, New South Wales
Adam
5/5

Got my E-Bike tyre puncture fixed in 2hrs on a Saturday. I needed it for work in the evening and they accommodated me. $59 for labour and inner tube. Happy 😊local Customer from Hornsby

Kuringai Cycles - Hornsby, New South Wales
Timothy B.
5/5

Had my Giant Defy2 serviced there
Couldn’t believe how much better the bike felt and was to ride after
Very happy

Kuringai Cycles - Hornsby, New South Wales
Neil S.
5/5

Had two Indonesian Becak bikes repaired by Charlie. I found it difficult to find someone able to repair them as they are a unusual bike .Then someone mention about Kuringai Cycles. Then went to Charlie. All repaired in a day at a very reasonable cost compared to the work completed. Recommend the business.

Kuringai Cycles - Hornsby, New South Wales
Paul G.
5/5

I have a believe when you have a great experience you tell everyone so from my personal experience I have found Kuringai Cycles is a great bike shop and not just another cookie cutter high end store that cost the earth .
Kuringai Cycles has a huge range of Bikes to suit everyone’s budget and Kuringai Cycles is absolutely full of bike accessories and bike bits to make every bike special .
And the most outstanding thing I have found about this bike shop is that Charlie who owns the shop with his wife Cathy is a real master bike mechanic with more then 50 years experience that’s know it all and will certainly fit you with a bike at a most reasonable competitive price and Charlie goes out of his way to keep his customers satisfied.
Yes i can go to all the high end bike shops and pay more but if I want great service and depth of knowledge about bikes I don't need to go any further then Kuringai Cycles .

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