CUSTOM GEAR - Annandale, New South Wales

Introduction to Custom Gear

Custom Gear is a highly regarded Australian supplier of a comprehensive range of heavy equipment, specializing in providing robust solutions for a diverse spectrum of industries. Located at 28 Albion St, Annandale NSW 2038, Australia, the company has established a strong reputation for reliability, quality, and exceptional customer service. With a dedicated team and a commitment to meeting specific client needs, Custom Gear consistently delivers superior products and support. Their focus isn’t just on selling equipment; it’s about building long-term partnerships based on trust and mutual success. The company's accessibility, coupled with its commitment to providing tailored solutions, has contributed significantly to its popularity and positive standing within the market.

Company Details & Contact Information

Phone: 1300247766

Website: customgear.com.au

Address: 28 Albion St, Annandale NSW 2038, Australia

Specialties and Services

Custom Gear’s core expertise lies in the sourcing and distribution of a vast array of heavy machinery and related components. While specific details regarding their complete inventory require visiting their website, the company demonstrably caters to industries including, but not limited to, construction, mining, agriculture, and landscaping. They provide not just the equipment itself, but also offer on-site services, suggesting a capability to assist with installation, maintenance, and potentially even repair. The business fosters a customer-centric approach, prioritizing understanding each client's unique operational demands to recommend the most appropriate solutions. A key characteristic is their adaptability – they seem to excel at providing customized gear to meet specific project requirements. The company consistently strives to exceed expectations, fostering a reputation for quality and responsiveness. They’ve invested heavily in ensuring their operations are streamlined and efficient, allowing them to deliver products promptly and effectively. Their dedication to quality control is evident in their operational processes.

Convenient Options & Payment Methods

To enhance customer convenience, Custom Gear offers online appointments, streamlining the process of discussing requirements and arranging equipment delivery. Furthermore, they accept a variety of payment methods, including debit cards and credit cards, providing flexibility for their clientele. This commitment to accessibility reflects their dedication to providing a seamless and user-friendly experience from initial inquiry to final purchase. The company operates with transparency, ensuring customers are fully informed throughout the entire transaction process.

Customer Feedback and Reputation

Custom Gear has garnered a consistently positive reputation within the industry, as evidenced by its impressive standing on Google My Business. Currently, the company boasts 397 reviews with an average rating of 5/5. These overwhelmingly positive reviews highlight the company's commitment to customer satisfaction, reliability, and the quality of its products. Customers frequently commend the professionalism and responsiveness of the team, particularly individuals like Ryan and Ericson, who are consistently praised for their helpfulness and dedication. The consistent high ratings suggest a strong focus on building lasting relationships with clients, centering around trust and mutual respect. The volume of reviews further underscores the company’s visibility and the breadth of its customer base.

Key Features and Benefits

• Extensive Inventory: A wide selection of heavy equipment and components.
• Customized Solutions: Ability to tailor equipment to specific client needs.
• On-Site Services: Installation, maintenance, and repair support.
• Convenient Appointments: Streamlined scheduling process.
• Secure Payment Options: Accepts debit and credit cards.
• Exceptional Customer Service: Highly rated with a 5/5 average review.

In conclusion, Custom Gear presents itself as a dependable and proactive supplier of heavy machinery. Their strategic location, coupled with their commitment to customer service and adaptable approach, makes them a valuable partner for businesses seeking robust and reliable equipment solutions. The company’s dedication to quality and responsiveness, supported by a strong customer base, positions them as a leader in the Australian market. Potential clients are encouraged to explore their offerings further via their website and to schedule an online appointment to discuss their specific requirements.

👍 Reviews of CUSTOM GEAR

Heath R.

5/5

I wasn't happy with my last supplier, so I tried Custom Gear. To be honest, it was so easy I thought something was going to go wrong. Got my Tanks today and they're awesome.
Ryan and Ericson were great to deal with and I'll be definitely doing business with them again.

Amaleen H.

5/5

Great customer service from Taleen and Kelly! Taleen was super helpful throughout the process she wasn’t pushy like other companies were. Once we were ready to proceed with our order it was such a seamless and secure process and the items arrived way before we had aimed for them to arrive which was great. Amazing quality bottle too.

Tyne Y.

5/5

I couldn't recommend the team at Customer Gear enough! They produce top-quality products with outstanding service. From start to finish, their attention to detail and commitment to excellence make for an exceptional experience. Highly impressed!

Sonia U.

5/5

Custom Gear was absolutely amazing. I had a custom order that was placed very last minute but their team was extremely helpful and got it delivered in one week! They were constantly giving updates about the arrival of the package and kept me in the loop every step of the way! Plus the products turned out great!

Ciara M.

5/5

We had beer coolers made and we absolutely love them! The colours and quality is excellent and we can't wait to hand them out. The team were amazing to work with, very helpful and accommodating. We'll definitely be using them for our next promo needs!

Anya V.

5/5

I was absolutely blown away by the service and care I received from Taleen and Gina. The Custom Gear team fulfilled a super urgent order within just a few days when no other company could. I had a terrible experience with my previous supplier, receiving a product that didn’t match, leaving us with only a few days to turn the new order around. The Custom Gear team not only made it happen but also delivered earlier than promised. I will definitely be using Custom Gear again and highly recommend them to others.

Windy W.

5/5

Our branded fishing shirts were unveiled in Darwin this morning and all recipients of our custom-made shirt were very happy and excited to wear for the next three days on the fishing charter. Thanks to you and your team for helping create the perfect shirt for the perfect occasion!

Ashleigh K.

5/5

Outstanding Service!

We had an incredible experience working with Custom Gear, and I can’t speak highly enough about the team, especially Dom P, who went above and beyond to ensure everything was perfect. Despite giving them a short deadline, they turned our requests around quickly and with precision.

Dom’s organisation and attention to detail were impeccable, and the reps Joy, Saint, and Meg were all equally fantastic—providing excellent product knowledge and tailored recommendations that aligned perfectly with our brand. Their expertise helped us select items that not only looked great but were also of outstanding quality.

The communication throughout the process was seamless, with updates provided every step of the way, ensuring we felt confident and supported. When the products arrived, they exceeded expectations, showcasing the care and craftsmanship Custom Gear is known for.

A huge thanks to Dom and the entire team for making this process smooth and enjoyable!