Aeroklas Asia Pacific Group Head Office - Brendale, Queensland

Emma M.

If I could rate Aeroklas Brendale 0 stars I would. Bought a $3500 canopy from them not even a year ago, for the glass door to shatter at random. Tried putting in a warranty claim, but was rejected. After following this up, and asking to speak to the manager, and continually being told that she was busy and that they would call back - well they never did, once we finally got a hold of them ourselves, the manager was rude, inconsiderate and demeaning. Let alone the other staff - also very poor customer service. Could not offer a solution, couldn't even offer to order in a replacement piece and have it fixed at our own cost. They advertise their canopies to be durable - but clearly they cant even withstand Australian heat. Aeroklas has poor management, lack of decent customer service, and poor quality canopies. Would not recommend them at all. After contacting ACCC regarding this issue, they have advised that regardless of warranty, products are to be sold within consumer rights and that if a product is faulty, we have right to repair, refund or replacement, neither of which Aeroklas is willing to offer. Will be taking this further.

Josh K.

Disgusting is an understatement.
I have never delt with such poor & lacklustre customer service in my life. Bought a canopy through Aeroklas not even 12 months ago and had the back window shatter whilst parked for no reason. Had the claim declined as they dont warrant glass, but did not want to help me in any way shape or form. The manager never returned my calls and after many many attempts to get through, shes pretty much told me to bad so sad your problem now.
Absolutely beyond a joke.

Willem M.

Where do I start. Flexiglass Premium Sport canopy 2years old. Replaced rear window because of cracks in plastic surround (under warranty). Few months after this NEW window started cracking again. Out of warranty and was told its due to handling. Seriously, this ute hardly goes offroad. Plastic cracks all over. Worst canopy on the market at a premium price. STAY WELL CLEAR.

Bridget

Do not use this company, they don't even deserve one star.
I bought a flexiglass canopy through them. The order was placed incorrectly by them requiring the window to be reordered which took months and months. Once installed the window leaked everytime it rained. I received no response from them about having it replaced even though it was within months of it being installed. The gas struts also rusted and the brake light had water in it. I had to go through the office of fair trading to get a reply from them about fixing the problems. The second window also leaked and had to be replaced again. The struts have rusted again and continuously come off their ball bearing, meaning the back window wont stay up. It is impossible to get an email reply or a phone call answered by their office and i have had to go back to the office of fair trading about them.

I have never regretted buying off a company as much as i do this company.

Fuat Y.

Think twice or more, before buying any of the aeroklas products. I did that mistake, bought a canopy for my truck. Paint of the rear window frame faded away in less than 2 years. I contacted the company and all i got was a reply message saying ‘it is out of warranty’. Don’t get fooled by the fancy canopy pictures on their web site. These products are poor quality as sh*t, i guarantee that to you guys.

jen R.

We had a large fit out completed on our new car, last of which was new tyres. We had expressed to TJM that we do a lot of outback travel and would be towing. We were assured the tyres recommended were the right tyres for us.

We set off on a 3 week trip travelling on gravel roads, nothing like the roads we would usually travel on, they were simply gravel and not very corrugated.

We experienced 2 tyres splitting and 1 punctured. Luckily we travel with 2 spares and were able to bung the other until we got.

We have since spoken to the tyre manufacturer who have said we should never have been recommended those tyres for the style of travel and that they are not suitable for towing as they are not light truck tyres.

We have since spoken to Aeroklas head office who have taken no responsibility. They simply don't want to know. A response along the lines of thanks for your feedback but off you go.

We spent over $26k on that fit out. There were other issues like the suspension not being up to the weight of the rear bar that THEY installed but they tried to replace it so we've let that one go as just a rubbish product, lesson learned.

However, the tyres could have been extremely dangerous for our family. We could have been stranded in the middle of nowhere should we have not been traveling with 2 spares or worse, we could have had a serious accident while towing. We're now out of pocket for a new set of tyres.

No responsibility and clearly don't know or care about ensuring you get the best products for your needs as long as they make the sale.

Benjamin W.

Ordered a high roof canopy for Ranger in October 2021, 4 months later and nothing but lies we're still waiting, no Doubt sold at a higher price at a TJM store (same company) * 4 weeks ago it was at the port of Melbourne, now it's been held up in Singapore, yes more lies.

Ching T. C.