Jaycar Electronics Hornsby - Hornsby, NSW

Rooftop E. C.

Great store has a well stocked range and easy to locate what you want .
Staff are also very helpful in finding things if your unsure.
This is my always go to store when it comes to electronics as they have what I need every time .

Darren H. D.

Always great service. Had a warranty issue and was dealt with professionally and promptly.

James

I wanted to return an expensive item on a Sunday which proved to be impossible as the staff couldn’t get codes for approval over $500 from memory. The staff were very helpful and polite and did their absolute best to help me. They were on the phone making calls and it sounded like they were being hung up on and someone on the phone didn’t want to approve the return but they kept trying and almost got it done for me. I appreciate that it was a Sunday and therefore more difficult to get things done. They assured me that if I came back the next day it would be resolved. I did that and was able to get my refund without any issue.

I would advise anyone that wants to make a return to make sure everything is put back the way you bought it as I did and don’t rip the tape off the box. Also take a picture of your receipt as mine mysteriously went missing in the store after I gave it to one of the clerks🤔

I want to pay a compliment to Majak( not sure if the spelling is correct😅)
and her coworker but I didn’t get his name for their professionalism and eagerness to serve people.

Thank you.

This G.

Not the place to go to if you need momentary switches that remain always on.
Found the part online and went in, picked up a few of them, and after wiring them up, all of the switches were always off.
I go back a day later and explain the situation to the staff member, who was friendly enough to begin with. I didn’t ask for a refund, I just wanted to buy the correct switches.
We went through every single momentary switch in the shop with a continuity tester, and every momentary switch was “always off”. Even the ones that had labels that said “always on” were in fact always off.
When I asked if I could just order in the correct switch, the staff member said he couldn’t help me, as all of the labels were incorrect on their switches.
The staff weren’t rude, but they were clearly ready to be finished with me when I had some very valuable questions to have answered.

Sara G.

I usually really like this place (great staff, great prices and a great range) but today I had to run in and out to get small things for a project. The lady behind the counter complained that I was dropping her average sales rating and acted exasperated when I came back in to pick something up. I'm not sure if maybe I missed her sense of humour, but it made the store feel unwelcoming.

Shamal T.

Jaycar Hornsby rocks in their customer service. Walked in with a warranty claim, they did not have it their store, as it was urgent for me, Heng was going to pick up from their Campbelltown Jaycar, awesome Heng, thank you for going beyond your job to help a Customer.

Masrur K.

I was pleasantly delighted by the customer service I received. The store person was very friendly and professional. There was no promise of purchase as I had only asked for advice, but that made no difference to their service. Eventually the store person was able to solve my problem and I purchased the product I needed!

Grant S.

The Store Manager Greg is friendly, knowledgeable and very helpful. What a nice experience. Greg was able to provide a solution for a car aerial problem that the other experts were not across. Nothing was a problem for him. Much appreciated.