Kmart Yamanto - Yamanto, Queensland

Tina G.

Hands down the worst kmart I’ve been in. As a retail employee, seeing easily more than 10 kmart STOCK BOXES shoved on the ground under bays shows that this is an employee not caring situation instead of the customers.

Tayla M.

I am writing to express my deep disappointment and frustration after my experience at Kmart Yamanto today while supporting a participant with a disability. As a professional working in the disability sector, it is essential for businesses to accommodate individuals with specific needs, ensuring they feel respected and understood. Unfortunately, this was not the case today.

My participant has a number of challenges related to his disability, including significant discomfort with self-serve checkouts due to the cameras. This has been communicated to Kmart employees in the past, and for some time, we have been using the back counter (where lay-bys and click-and-collect orders are processed) to make purchases in a way that allows my participant some degree of normality without having to repeatedly explain his situation to every employee.

However, today, after waiting for 10 minutes at the back counter, we were informed that the staff member could not serve us because the store was busy. This was despite the fact that there were no customers lined up behind us. When I explained that my participant cannot use self-serve checkouts and that this was the process we had always followed, the staff member was dismissive and insensitive. She bluntly told us to go to the front checkout, further increasing my participant's anxiety.

To make matters worse, my participant, who experiences extreme paranoia, became visibly distressed and refused to complete the purchase. He feared that the items would be tampered with, and, understandably, wanted to leave and try a different store. It is heartbreaking that someone with his challenges felt forced to disclose his personal information again, only to be met with such a lack of empathy and understanding.

This experience was a stark reminder of how important it is for businesses to treat all customers with dignity and respect. People with disabilities, like my participant, already face many challenges in daily life, and the last thing they should encounter in a store is insensitivity and a lack of support. Kmart, you have failed to meet the basic standard of inclusivity and customer care that one would expect from a well-known retailer. Shame on you for making an already difficult experience even harder.

I sincerely hope Kmart takes this feedback seriously and implements proper training for all staff on how to handle customers with disabilities. Everyone deserves to feel welcomed and respected, regardless of their circumstances.

Brooke S.

The store is a mess, there are products on the floor to where you can just get a trolly through. Plastic tubs never have lids. The store needs a very good clean. For a fairly new store its a disgrace. The ladies underwear area is a nightmere. Looking at all the other reviews for the past couple of months you have 1 positive review, as a store manager i would be disgusted. You have barely any staff on and when you do, they are hard to find or to busy chit chatting. Some of the staff are not helpful at all. Yamanto is 2 mins down the road from me i would rather go to riverlink then to yamanto and thats saying alot

Jo's P.

Really disappointed in the sloppiness of stock that seemed to be 'thrown' about throughout the ladies section when I was there yesterday. Come on Kmart, get yourself together. This really is not acceptable 😒
Clothing was rolled or stuffed on random shelves or on the floor. So many items not clearly priced. Not a happy experience at all

M D.

I was trying to exchange a couple of tables tonight as I had just purchased I them and had a change of mind when I got to the car so I went back to the store and asked to exchange the tables for a different colour. This was five mins before they shut but I figured they could still do it since they were still open.

Well I was rudely scolded by a young guy who worked there “you’re too late for the customer service centre! Next time come earlier!”

Um excuse me?!?! I’m contributing to your wages so a little respect would be appreciated!

The customer service at t Yamanto Kmart is absolutely disgusting!

I literally waited at the self checkouts for ten mins waiting for a worker to scan their card through as the machine was beeping but they just kept walking past and ignoring me!

Michelle B.

I love Kmart but the last 2 times I've been here the customer service is terrible.
I was looking for a stocked item according to the website,got told just to go have a look with no team member assistance.
I've worked in retail for 30 years and I'm always polite to team members as I know what it's like to be in retail and how team members get treated but slowly not enjoying going to the local Kmart.

milton J.

The worst customer service. Without any notification any where , they denied product replacement by saying that the policy has been changed.

Zion L. (. A. P.

This store was disgusting to say the least. There was crap everywhere across the floors, and not a single staff member trying to clean it up.