Novus Autoglass Repair & Replacement - Karratha Industrial Estate, Western Australia

Peter G.

Extremely pleased with Novus Karratha support and service. We needed a replacement windscreen for our Suzuki Swift. Not your typical Pilbara vehicle. They checked locally, with no luck, so ordered up to get one delivered from down south. We were kept well informed, and when the replacement arrived it was fitted with priority for us as we were travelling through. Have nothing but praise for the office staff and the technician.

k M.

More affordable than Karratha Windscreen Services (Karratha Smash Repairs) by about $300. I handled all interactions through their website or via text, making the process much more convenient. Additionally, I received a courtesy text notifying me they were on their way 7 minutes before arriving. I contacted them on Monday afternoon, and the job was completed by Tuesday afternoon. The Irish lad was cool too.

Bonnie L.

Contacted Novus on Monday this week to arrange an urgent windscreen glass replacement for my employer. Service was great! They come to you which removes a risk factor. Windscreen was replaced today being Friday. Techs were professional and efficient. Smooth transaction. Definitely recommend!

Carmen T.

We had our windscreen replaced yesterday, by Novus in Karratha. They did an amazing job. The owner was very helpful and provided an excellent customer service. We cannot fault them in any way. Thank you very much for looking after us and making it so very easy.
Thanks again.
Chris and Carmen

Nad N.

Dear Novus Team Karratha , I wanted to take a moment to express my utmost appreciation for the outstanding customer service I received from your team, from booking the job to the completion of replacing my rear window. The level of professionalism, efficiency, and personalised care I experienced truly exceeded my expectations.

Firstly, during the booking process, Rebecca went above and beyond to accommodate my requirements in a remarkably short time frame. Her attention to detail and dedication to ensuring a smooth process were evident from our initial interaction.

Secondly, I must commend Brian for his exceptional workmanship and friendly demeanour during the rear window replacement. Not only did he complete the job flawlessly, but his positive attitude and willingness to engage in friendly interaction made the experience even more enjoyable.Overall, my experience with Novus has been nothing short of fantastic, thanks to the exemplary customer service provided by Rebecca and Brian. I will not hesitate to recommend Novus to friends and family in need of automotive glass services in the future.Thank you once again for your outstanding service.

Regards,

Daniel

Barrie R.

Had car showered with rocks from road train. Badly damaged windscreen and side window smashed. Contacted Novus and windscreen replaced same day. Window ordered and will be replaced in few days. Fast efficient and friendly service by the Karratha crew.

Vaughn T.

Didn't have the joy of meeting these guys as our plans changed.

Excellent communication and understanding. Would happily deal with these guys any day of the week, highly recommend for any windscreen service

Tammy D.

We got a bad rock chip driving into Karratha, so I called to see if by chance they were available and they fit us in within the hour and were very friendly and accommodating.