Jatin Kotadiya
1/5
I recently had a highly disappointing experience with the Roband. I ordered some parts from them on June 7th, with the expectation that they would be delivered within 5 business days. However, the entire process turned out to be a complete nightmare, as it took a staggering 15 days for the parts to finally arrive. This delay caused me not only financial loss but also significant inconvenience and damage to my customer relationships.
One of the most frustrating aspects of dealing with Roband was their consistent lack of communication and false promises. Every time I called their customer service department to inquire about the status of my order, they would provide me with nothing but excuses and blatantly lie to my face. On one occasion, they even assured me that they would call me back within an hour to provide information from the courier, but that call never materialized. Such unprofessional behavior is simply unacceptable.
Adding to the debacle, Roband's choice of courier company was equally abysmal. It took a shocking 10 days for the courier company they selected to finally admit that they were unable to deliver the parts to my business address in Queensland, Australia. This revelation came far too late, and as a result, I lost not only money but also valuable time that could have been better spent serving my customers.
The repercussions of this ordeal were dire for my business. Not only did I have to explain the situation to my frustrated customers, but I also had to bear the brunt of their dissatisfaction. This incident tarnished my reputation and undermined the trust my customers had placed in me. I hold Roband fully responsible for this loss of trust and the negative impact on my business.
If you have other choice please go with that not with Roband, In future If anything happen wrong with my machine I'll choose to buy new one but not choose roband part. 110% not Roband.
I can't give any negative rating otherwise I'll go with that.
In conclusion, I would strongly advise against doing business with Roband. Their lack of communication, dishonesty, and poor choice of courier company have cost me dearly. As a customer, I deserved better treatment and a much smoother experience. It is deeply disappointing to witness a company that values its customers so little. Save yourself the trouble, time, and money by seeking alternative options for your needs. Roband has proven to be nothing but an unreliable and untrustworthy company.
