Smart Stone Landscape Supplies - Mount Warren Park - Mount Warren Park, Queensland

Wilsons Adventure Time

Friendly staff, nothing too much trouble and we’re happy to answer any questions. The black bark looks awesome and garden beds look fresh. Would highly recommend

Evan Li

folk lift accidentally damaged (bent) my trailer rear gate, I have to push to force gate to close. Staff refuse to take responsibility, just telling me that they dont take any responsibility in the loading field.
my last visit to this supplier!

Kerrie B

Another project done with the help of these guys. They have competitive prices, quality products and excellent customer service. Choose from delivery, pickup or a courtesy trailer. Wouldn’t go anywhere else.

Rachelle Mulraney

We’ve had enough of Smart Stone. After multiple bad experiences with their customer service and declining product quality, we will never return, and we strongly advise others to steer clear.

Months ago, we purchased several cubic metres of premium garden soil and underturf across multiple orders without issue. Recently, however, it seems this business has completely fallen apart. During a visit to purchase drainage gravel, we were “assisted” by a woman whose responses dripped with unnecessary sarcasm. When we asked about the difference between standard and recycled concrete drainage gravel, her condescending reply—“Well, one is made out of recycled concrete”—was as rude as it was unhelpful.

Unfortunately, that was just the start of our frustrations. We ordered 1 cubic metre of underturf for delivery and over 70sqm of turf for the following weekend. When the underturf arrived, it was blatantly not the same product we had received in the past—it was sub-par, to say the least. Calling to resolve the issue was an exercise in futility. The staff were rude, dismissive, and unprofessional.

We were told someone named John would call us back, but after waiting over an hour, we had to call again. The man who answered—who turned out to be John—initially denied even being him. His attitude was appalling, as was his insistence that the underturf was the same as always. When he finally admitted they had switched suppliers due to wet weather, his response was essentially: “Deal with it.” Only when we mentioned potentially cancelling our $2,000 turf order did he begrudgingly offer a partial replacement—an offer he clearly wasn’t enthusiastic about honouring.

When we visited the store the following morning to speak to someone in person, Mia was the only bright spot in this nightmare. She handled the situation professionally, but John’s attitude remained disgraceful. He wouldn’t even acknowledge us (we were standing less than an metre from him) and made it clear he couldn’t care less about our experience.

This company clearly has no regard for its customers or the quality of its products anymore. Due to the incompetence and delays, we had to cancel our turf order entirely. What should have been a straightforward process turned into an infuriating ordeal.

Smart Stone’s customer service is a joke, their products are no longer worth the money, and their attitude toward paying customers is appalling. Don’t waste your time or money here - we won’t be any longer.

Tammie Van Diest

They sell you black rocks and even wash them and show you the colour but forget to mention when they dry they are blue not black. False advertising in the images as shown because they are not black and no where in there advertising do they mention or when you visit the site. Emailed 3 times with no response, spoke to Don and all he had to say was they are black when wet.
I am not going to stand there all day everyday with a hose. $925 for black rock that I would have brought cheap blue metal rock. Why hose the rock and add to your advertising when that is not the colour?

David Victorsen

First time dealing with this business.
Excellent customer service, great products, good prices.
I will be back.

Sungmin Kim

Quick response and clean work process. It seems like AI staff is working! The quality is, of course, good. I would 100% buy again. Good job, guys!
Roger Kimi

Maximus Power (Max Power)

Great prices , customer service is ok. Loading soil etc was quick, easy access in and out of there. Handy location for Beenleigh residents. Recommended.