Speedrack Pty Ltd - Campbelltown, New South Wales

Roy Wilson

Do not buy off this company. I bought a heap of new racking from them last year and although it took a while to get delivered, everything was good. We recently needed more so I ordered exactly the same Speedrack branded products online to match the 3 beam sizes on our load rating charts. They sent a different brand, different sizing and weight ratings. If I was ok with that I would have bought locally and saved over $1000 in freight. Their response was that it meets Australian Standards so should be good enough. They ignore all emails and have since redirected my phone calls to a full message bank. Have reported to ACCC and recommend others do the same.

Andrew Selim

We purchased a floating dock from Speedrack. We dealt with Kym who was super helpful in working with us to finalise a design and was very patient despite a number of variations we made till the final order was placed. One particular part wasnt in stock, even though it did arrive a few weeks after the initial delivery estimate we still got what we ordered to our expectations. I note there are several bad reviews here, however our experience was pleasant.

Anthony Feizi

AVOID Speedrack at all costs!! They don’t deserve your business. Please take your money elsewhere.

I’ve used Speedrack a few times for various jobs and they have been an alright experience even though they were slow and lacked communication about delivery.

However this time round, I had the absolute worst experience with them. Aaron Malouf should not be involved in any customer service role ever.

I ordered a few sets of racking and got them delivered to a residential address. Before placing the order I confirmed with Aaron that not having a forklift was fine. Few weeks past (as expected) and I received my racking. Upon inspection we found that there were missing safety pins and after we unloaded we noticed that one of the frames were bent and we were sent the wrong size frames. The delivery driver told us to take photos and send an email to the team to sort it out.

Sent the photos and Kym confirmed that all is good and they would send a replacement for the bent frame and the missing safety pins. As for the wrong size frames they didn’t have stock of the ones we wanted and sent something else out. We accepted this but we would have preferred being notified before taking our money….

A few days past and we received no notification on when our replacement parts were coming. Our job was being delayed so we needed some information. We called, no answer. We sent emails, no answer. Until finally I sent an email requesting a refund for the bent frame and beams because we can’t use it and were running out of time.

Aaron Malouf replied back and instead of being empathetic about the situation he went out and accused me of causing damage to the frame. He suggested that it was my fault because there was no forklift on site (even though we confirmed it was fine. He then proceeded to accuse us of not helping the driver to unload (I provided him cctv footage of us unloading with the driver). He then proceeded to refuse to send out the replacement parts and the parts that are missing. He was absolutely rude and there was no reason for him to lash out like that. Apparently requesting a refund after not getting a confirmation date of when the replacement parts are coming is “threatening”.

Now I have useless racking systems because of missing and damaged parts….

I’m now going through the avenues to get my money back for the bent frame. His company has been reported to Fair Trading.

They don’t deserve your business. Avoid them.

Yeison

When they answer the phone, they only say that someone will be in touch by email, but then they block your phone number and never contact you again.

***Update:
After some weeks, the items arrived, however no communication or notification was made.

Thanh Quach

Great system and easy to assemble.
Delivery driver had no level of human decency and made my wife unload the truck piece by piece. He cited that he was not allowed to help with unloading the truck. But he was somehow at ease with allowing my tiny wife to unload the truck for him. I wasn’t home at the time and was not notified about the delivery time prior.
The product I can’t fault. The service needs improving.

Tony Vo

If you're reading this, don't purchase from these guys, save yourself time, brain cells and money.

Purchased 2.4m tall frames, got 3.0m delivered, Speedrack failed to rectify the problem or offer a solution, then when asked for a refund, they said there is a no refund policy that must uphold. Raise a chargeback to get my money back.

Phone calls to the company go to a messaging centre, you can only leave messages with promises for a call back, I've left about 6 messages and still not 1 call back from the company. Emails go unanswered. Even visited their office in Campbelltown at 2pm on Friday and the whole office was completely empty.

When Kym from Speedrack finally responded to my email advising of the wrong size delivered, she couldn't even work out why 3.0m was an issue or why it couldn't fit. Surprisingly, her next response was "Sometimes with used materials the closest option is supplied." This is the dumbest thing I've heard, customers purchase the size they require probably because their space only allows that size. Changing sizes without informing customers is so unprofessional and incompetent.

This is when I asked them to come pick up their stuff and give me the full refund. The next day, I got a response from another person, Aaron (from the reviews on here, he's quite famous). His email reads "Im sorry we don’t offer Refunds for change of mind,
We have to follow our cancellation policy which you agreed to and was sent to you again at time of order." This is even more stupid that the previous emails I received. I guess he still didn't realise that he supplied the wrong items to begin with, the audacity to say that I agreed to the cancellation policy when order was placed. I certainly didn't agree with not receiving the items I ordered

This was a $800 order that they can't get right, don't bother with big orders. There are plenty of racking companies in Sydney.

Marcelo Paiva

No communication at all, horrible customer service. Took 5 weeks to get my order delivered. Every time i called them, they said will get back to me, but never did it. They actually stop answering my phone calls. No reply to my emails. DO NOT DEAL WITH THIS COMPANY. WORSE CUSTOMER SERVICE EVER.

Antonia B

Liars, cheaters & scammers. Did not provide the skip bin we paid $430 for. Ignored all emails & calls. We have reported them to Fair Trading & opened a dispute with the bank for the transaction. AVOID THIS COMPANY LIKE THE PLAGUE