Superior Screens - Slacks Creek, Queensland

P W.

Dear Rita and Ted,
Thank you so much for your wonderful service and for sending Robbie to install the shutters. We are absolutely delighted with them. They are a quality product and we couldn't be happier. Robbie's attention to detail with the install was excellent. So excited to be able to use a part of the deck that has been useless in the past. Thanks so much for looking after us.

Norma S.

Hi Ted and Rita,

Thank you so much for the superb screens fitted to all my windows, they’re an excellent addition and added value to my property. Just love it!

Perfectly-made and fitted as well as the gates. Robbie and his team did an amazing job too.

Screens are really Superior, nothing can beat it!
Highly recommended! Cheers to all the team at Superior Screens!

Freedom S.

It was a delight to work with Ted, providing prompt quoting, emailing and scheduling. The installer Andy was equally efficient, professional and multi-skilled. Product looks great and clean-up was thorough. Highly recommend.

Glenn F.

We were looking for a new solution to replace an old wooden awning as part of our ongoing renovations. We looked at a few options in Perth but given it was close to Xmas there were delivery challenges and the products would need to be specifically manufactured which was going to be really expensive. We found the Superior Screens site and with fast email responses and discussions with the sales staff ordered the Clik’n’Fit solution.

The solution was cheaper than all local quotes (even with shipping from Queensland to Perth), it arrived before Xmas and being a modular awning was able to be installed within 2 hours. Would highly recommend the people, company and products. Glenn and Natalie.

Simon H.

Order awnings twice for superior screens while the awning when finished look good getting everything that’s needed to build them in one go does take some time and perseverance.

1st order the awnings and quickly worked out that instructions were written wrong, builder and I both spoke to Rita who quickly fixed the problem and worked out a solution by reordering a wider flashing, that didn’t take long at all to receive was more having to wait for the builder to fit the job in again.

2nd order I provided measurements exactly the same as the first measuring the doorway and window openings. The company states that they then add 130mm onto the measurements so the awnings for around the doorway and window.

Though when this order arrives they have not added the 130mm to the length so these now are all to short.

Though this then somehow was my fault because it was assumed I would add the 130mm to measurements for them. My point is why would I have done that when I was already told that’s what the company does themselves. Your own website requests that the customer measurements be the “window dimensions” which is exactly what i provided.

So the whole awning did not need replacement just new lengths needed to be cut at the right lengths. All fine and I wouldn’t have thought that bigger issue I think in the end from 5x awnings we only needed four new lengths.

Though we were forced to pay extra freight if we wanted the correct lengths of $70 which should really be on superior screens as I’d already paid for the 5 awnings in full.

We are still short one length of flashing that they have given us a piece 1935mm which is 70mm shorter than the awnings frame with nothing left for the overhang on each side which is required.

Black and white is of superior screens installation instructions showing the overhang to the flashing.

Colour image is of our awning showing how short the 1935mm length is, our builder put a temporary short length to cover it until we can get the correct length.

Dealing with the companies director has been horrendous, while on both occasions talking to their staff Les and Rita were both great and had great communication and customer service, but o believe have been limited in what they can do to help.

All I had been asking for was the correct length of flashing 2035mm to finish the last of 7 awnings I’ve bought from them, but I’m not paying another penny more to this company.

I wouldn’t recommend using this company for awnings unless you have them provide you with a measure and quote and even then you may have problems.

Eden G.

Brought a screen for my carport and had a good experience with this company. The service from start to finish was great from the salesman to the receptionist and the product was easy to install and looks great 👍

Jane H.

I cannot speak highly enough of this company's products and service. Communication was excellent, advise was extremely helpful and their products are top quality. So happy I found this company, would recommend them every time. Ted, Rita and Nev were great to deal with.

Robyn

The awnings themselves are brilliant and look so good but the bonus was the terrific service!