Top of the Range Heating & BBQ's - Toowoomba City, Queensland

Nene A.

We were so happy with the customer service we received here. The staff were friendly and knowledgeable and lovely to interact with. Due to a delay with our build we had to delay the collection of our fireplace and they were so obliging. We love our electric fireplace!

Delena F.

I recently bought a second heater from TOTR for our new house we recently bought. There was no question I was going to buy it from them. Their customer service, knowledge and pricing is second to none. Their recommended installers Kellerman are brilliant and nothing is too much trouble or for them. Do yourself a favour and go to TOTR first - you won’t be disappointed!

Jon K.

We would like to thank Amy and Michael for their help. They went the extra thousand miles and more to give us the right advise for purchasing a Wood Heater, nothing was too much!!
We STRONGLY recommend this family business, Top of the Range Heating & BBQ's and Amy and Michael.
They are not after a quick sale, but after happy customers.
Next time when we need a wood heater we will definitely be back.
Jon and Liza Kanters

Debbie B.

Absolutely mind blown by the range of heaters in their showroom. Ruth was very helpful in choosing the right sized heater and style for my house. Did a little heater shopping in Brisbane but not the knowledge down there that we had at this shop. Installers did a great job as well and left the place clean.

Laslo B.

Bought a Large Nectre Large Bakers Oven from here and dealt with Michael. Service was good, and answered all questions.

From the onset we advised we would need delivery and installation and Michael advised of two businesses they have a referral relationship with for install.

We ended up dealing with one one fellow by the name of Jason who works under KELLMANN CONTRACTORS PTY LTD.

He came on site and quoted the install and feature tile wall would be between $1,400 and $2,000. We tried to ask for a fixed quote but these requests fell on deaf ears from Jason.

I get some photos of previous work, and he sent two examples of a $1,400 job and $2,000 (install with tiled feature wall)

Jason advised that the final price would depend on the complexity of the grouting based on which type of tiles were used. So we picked a tile that matched the $1,400 price.

Once the job was complete, I asked Jason on the day what the final price was, but he advised the "office" would work that out.

Anyway, a week later we received a bill for $1946, which can leave a sour taste in your mouth if you picked tiles that were in line with the $1,400 example and same tiles - and no other complexities were mentioned.

We have tried to contact Jason numerous times to no avail to clarify. We then tried to contact Michael, as he has a referral business relationship with Jason - however Michael also has also not returned our calls or e-mails.

Anyway, moral of story. Please get fixed quotes if you do not want to a surprise. I think sometimes tradespeople get excited when they see a nice house, and start getting creative with their pricing.

Whilst not directly an issue with Top of the range, it does reflect poorly that they have a relationship with this other business and did not try to help to resolve the matter.

We've paid the 2k invoice to KELLMANN

Henk V. B.

Found the staff at Top of the Range very helpful in choosing my wood heater. From their large range we pinned down the size and efficiency that met our needs. Even called out to our home to assess best position for my heater. Can't fault them. Thankyou.

Dave E.

Having just bought an old potbelly stove, I phoned a heap of other shops and couldn't get the flue kit I wanted until I tried Top of the Range. Very pleasant and helpful staff was an extra bonus !!

Marty C.

Very helpful and patient staff. Excellent knowledge of the product. They are there to help, not sell. Great range in the showroom. I can recommend