Trek Bicycle Claremont - Claremont, Western Australia

Tim S.

Deplorable online shopping experience with this Company. Sought out a part that was photographically advertised on their online platform and ordered it - no show within a month. After numerous attempts to contact the store a package eventually arrived but did not include the item I had ordered. I did note that the tiny items that were eventually delivered in an oversized box when a padded envelope would have been sufficient.
Attempted to complain via email but communications ceased.
Possibly great instore service but remotely, absolutely not.

Jack C.

Was recommended this shop by a mate who said they had reliable workshop. Does not seem to be the case.

I called to ask for service availability and was told it's pretty busy. No worries, it's busy everywhere, every shop I've called has a wait list. All good. Get told there will be a spot the week of 17 Feb. Sounds good to me.

Don't hear anything back. Give them a call on 19 Feb. Sorry, you were meant to bring it on Monday. Not what I was told but guess it's just a miscommunication, fair enough, no stress. Ask for the next date available. 24 Feb. Excellent.

Bring the bike in on 24 Feb., run over it with the guy at the service counter. Simple enough, lvl. 2 service, replace the bar tape, fresh sealant for the tyres. Nothing particularly complicated. Get told it should take 2 days max.

Saturday rolls around, haven't heard anything. Head down, different guy at the service counter asks me when I got my quote. Tell him I never got a quote, he says that's odd and goes and has a look. Comes back very apologetic and tells me something's gotten lost and it should have been quoted straight away, service won't start until a quote is approved. Will have it sorted out.

Monday's a public holiday but still nothing on Tuesday. Go in on Wednesday. Bike's been sitting there for nine days, seven of which they were open for. Take the bike back, nothing's been done, hasn't been looked at.

Apparently I "got pretty close" to getting a service. Why'd you have me bring it in nine days ago? What does "pretty close" mean? Maybe I would have a quote by the end of the second week?

Absolute farce. Appalling customer service, no attempt at any sort of communication. Timelines provided were obviously way off and they were never going to inform me of that unless I went and asked myself. The two day turnaround claim was clearly dishonest. And, by the sounds of it, they weren't even on top of organising their own workshop. Overall shocking experience and I will not shop here for service or parts again, let alone a new bike when the time comes.

Martin T.

Went to buy accessories for my bike today. Excellent and knowledgeable service and friendly chat. 5 stars.

Dimitros C.

Great store with professional friendly staff that are dedicated in finding you the best bike and accessories as needed.

Trek keeps releasing new improved bikes.

Janine

The friendly staff at the Claremont store provided 5 start customer service. They kindly answered all of my teen's questions on his many visits to the store whilst saving up for his dream bike.
When the big day finally arrived it was a flawless experience. The clearly knowledgeable staff were friendly, patient and helpful And of course my son is utterly delighted with his Trek bike!
The staff are valued members in our community. I can see why so many people choose to ride Trek bikes. Thank you!

odin G. H. E. T. A. K.

Pretty poor customer service I rocked up with an e-bike fair play if you don’t want to deal with an e-bike but I was referred to a motorbike store, bad advice. I was also told that it’s not a tubeless tyre after I showed the clerk 4-5 sources referencing this bike stating that the tyre is tubeless and it literally says tubeless on the tyre so very bad common sense here. I was charged 16 dollars to put my own tyre sealent into the front tyre. It took about 2 minutes. The clerk didn’t even apply it to the second tyre. Really terrible service. Trying to rush me out the door. Had to force the business down their throat. The other clerk was chiming in with vitriol and irrelevant dribble when he wasn’t being addressed, which was interesting. I was told no bike store in Perth would want to assist with my e-bike. I literally took it to another bike store with a more resourceful representative who was much more receptive and was able to supply me with the goods I was looking for. So all around inaccurate and inefficient and overpriced.

seems like they are a very one dimensional bike store and can’t comprehend anything beyond their basic capacity and knowledge about standard road bikes.

Willing to revoke this sentiment if I’m refunded for the poor quality service.

Raymond O.

Fantastic customer service and friendly staff, special shout out to James for his service and making my first visit to this bike store a very pleasant experience. Best Trek store in Perth by miles!

A J. S.

Absolutely amazing service. Staff were friendly, helpful and went beyond to answer any questions. Serviced my bike here and it's like it's brand new!